Continued Conversation is rolling out to Assistant smart displays

The Google Assistant will call restaurants and salons to make reservations on your behalf.                  James Martin  CNET

The Google Assistant will call restaurants and salons to make reservations on your behalf. James Martin CNET

Back in June of previous year, Google Assistant-powered smart speakers like the Google Home Mini picked up a feature called Continued Conversation.

Short on time, but need to make a restaurant reservation?

For those who've never heard of Google Duplex, the technology simply requires you to tell your Assistant where you'd like to go, such as, "Book a table for four people at [restaurant name] tomorrow night". It remains to be seen whether the functionality will be appreciated and adopted by users. "We're actively working to reach full coverage, but don't have a timeline to share at this time". That said, Continued Conversation is available only to US residents who have their Assistant languages set to English (United States).

That, of course, opens up a can of privacy worms, from disclosing to restaurant receptionists that they're talking to a bot to the recording of that conversation.

Google isn't limiting its service to just one set of users: Businesses can benefit from Duplex by allowing customers to book through Google Assistant, while customers can call businesses to inquire about information or an appointment.

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Google confirmed the expansion earlier today stating Google Pixel phone owners can now use the feature in 43 states within the US.

Experts noted that Duplex's expansion can help propel Google's overall presence in the tech industry.

How Duplex will make restaurant reservations? This is regardless of whether the automated system makes the call or uses an online booking partner to make the reservation.

With the wider availability of Duplex, any Pixel user can trigger Google Assistant and ask for a reservation in their neighborhood.

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